How to Choose a Restoration Contractor: Questions to Ask Before You Sign

License and insurance, confirmed directly

Ask for proof of applicable state licensing (where the trade requires it) and current general liability insurance, and verify it yourself rather than taking a verbal answer at face value. A legitimate contractor expects this question and can produce documentation without hesitation.

Get the scope of work in writing

Before work begins, ask for a written description of what will be done, including which materials will be removed versus dried in place, and what's explicitly out of scope. Verbal agreements are hard to enforce if there's a disagreement later.

Ask how they handle your insurance claim

Many restoration contractors regularly work with insurance adjusters and can help document the loss, but they aren't your insurer and can't guarantee what will be approved. Ask upfront how they handle direct billing versus reimbursement, and get it in writing.

Questions worth asking before work begins

• Can I see proof of your license and insurance?
• What's included in this quote, and what's billed separately?
• What's your estimated timeline, and what could extend it?
• Do you test or confirm the structure is dry/clear before rebuilding?
• Who do I contact if something comes up after you've started?

If you'd rather not source a contractor cold, submitting a request through SLYDE N RESTORE routes it to a vetted local contractor in our network, where we've already confirmed license and insurance documentation before they joined. You should still ask these questions directly — vetting on our end doesn't replace your own due diligence.